Refund Policy

1. When a refund is available

• The first payment for a plan can be refunded in full if you ask within 7 days of paying and your account has received fewer than 20 files in that time.
• Duplicate payments (the same invoice paid twice) are always refunded in full.
• If we charge you for something we did not provide because of a fault on our side, we refund that amount.

2. When a refund is not available

• Renewal payments, and first payments after the 7-day window.
• The unused part of a period when you move to a lower plan. The change takes effect at the end of the period you paid for.
• Accounts closed for breaking the Acceptable Use Policy.

Plans do not renew automatically, so you are never charged for a period you did not choose to pay for.

3. How to ask

Email hello@upload.pk from your account email address with your invoice number (it starts with UPK-) and the reason. A person reviews every request and replies by email.

4. How refunds are paid

Refunds go back through PayFast to the card, bank account or wallet used for the payment, in Pakistani rupees. We reply by email when the refund has been issued; the time it takes to reach you depends on your bank or wallet provider.

After a full refund, the paid plan is ended and your account moves to the Free plan. Your files and links are not deleted, and files keep their expiry dates; on Free you cannot create new links above the Free limits.